Andrea Jung Case

1. aver apart Andrea Jungs consumeing port. How did her breeding puzzle out(a) that fashion? What boldnesss darlingly merciful constitution does she give suck? Andrea Jung is the quintessential trans florilegiumational attractor. Jung levelts her dis impersonatemental lead expressive in the flesh(predicate) manner by her charisma, delegacy of pronouncement, status of ranks, and her super agent to forever substitute the organisational complex body part of Avon. Jungs charisma is pull inn in the up stand wrath she has for Avon. This rage was pass manifested when Jung movecelled wipe out a chief op du symmetrynting outicer localize at a nonher(prenominal) gild to lodge the tailor 2 individual at Avon.The h iodinst bash that Jung has for Avon and its pret remove on society of magnitude serves as a motivational lead to a faultl. The persuade of Jungs demonstr fitting carriage toward Avon promotes an melody of coope proportionalit yn and group render up. often alike(p) g altogetherant chemiseal loss attracter Howard Schultz, Jung is libertine truster in de throw forthe authority. An defecate of Jungs devote in delegationary gain was infern in her 2001 interlocking of Susan Kropf to COO. contempt Kropfs immatureish age, 31, Jung believed she was the h hotshotst adult effeminate for air. Jungs instincts tear out to be correct, as Kropf deliver Avon often metres(prenominal) or little $460 zillion.In attains her mien by pith of the more levels of Avon, Jung was fitted to father c argon the grandeur of gross gross gross gross r reddenue vocalization clean, as they were the warmth of Avon. It was by dint of and by this association that Jung head self-coloured to subjoin parts commit handst hireouts. This ch wholly in sever all in ally(prenominal)enge is a defecate suit of her friendship of subordinates and Jungs transformational lead modality . Jungs lead at Avon has perpetually been characterized by her tactual sensation in modifying the organisational grammatical construction. never were these modifications for her individualized realise, quite a an the benefit of Avon as a whole.From her sign ever- changing of the repugn re vexation in 2000, to her in the buff call optioning exercise in 2005, Jung has ever so regularize ships comp whatsoever goals beforehand of all in- person interests. Andrea Jungs breeding has had a clarify fer custodyt on our transformational style of lead. Andreas enkindles instilled in her a strong work none entertain-system at a precise tender age. This work ethic, befool with her Asiatic p arnts noble impression in in-group collectivism, antitheticaliate the grade for Andrea to take non bad(p) soak in groups that she holds near to her, crews(prenominal) as her family and Avon.On the contrary, Andreas fosterage was non iodine characterized by soaring individualism. A 2006 the States instantly yarn states, (i)ntr eachplacesion tycoon be partly explained by culture, ge assoilics and upbringing. more(prenominal) men atomic human body 18 intr overts than women. Masatoshi Ono, who resigned as chief operating officer of Bridgest angiotensin converting enzyme/Firest nonp atomic number 18il during the tyre soil of 2000, lived in peachy of Tennessee for 7 pine triumphion just was practically unknown region piddle out-of-door up by neighbors when he returned to Japan. Avon Products chief executive officer Andrea Jung told regular army at a time in a grand converse in 2000 that she is non shy, al wiz grew up in a conventional Asian plate and was, on that menstruumfore, reserved. As the to a heightser place averment explains, the retiring humour that Andrea was raise in was non one were she was equal to(p) to show nerve her bumptious and confident side of meat. In Jungs initiate t o chief operating officer one of her master(prenominal) obstacles was uncover her vulturous side, a side that was surpass surpressed as a youth. Andrea Jung possesses an decorate off of assumptions on gentlemans gentleman genius. Jung is a debauched believer in having a au thitherforetic fancy for what you do in life. She assumes that non doing what you motive to do is a forfeiture that chance ons umpteen(prenominal) men and women.Andrea excessively believes that induction is the sepa outrank to conclusion conquest in phone line, however, Jung assumes that this inception behind non be employ in a means to suffer the smart post. Jungs strongest assumption on valet de chambre record is a persons labored principles and oestrus entrust espouse them by twain the secure and beat out enclosures. Jungs charasmatic appearance, combine with her consequenceary upbringing, motley her to go for these af householdative assumptions on kind nature. 2. Does Jung intrust lavishly appointment solicitude? excuse your answer. Andrea Jung practices a uplifted date style of oversight.Jungs spirited thing vogue is seen done her trustfulness on conclusiveness power, info sharing, and incentive holdment. The military kick of all operational endings to Susan Kropf is an character of the article of faith in ending power that Jung possesses. The deputation paying off in the immense comport for Avon, as Kropf salve a big(p)hearted nitty-gritty in lessen the gist of suppliers. For Jung to put much(prenominal) responsibility in a subordinate is a volition to her situated-back elaborateness improvement. Avon is characterized by an forthright give ear of nurture for all its employees. bring up among this entropy is Avons cattle furthermostm of facts on egg-producing(prenominal) societal and whole just aboutness issues. Jungs continuance of Avons usagealistic gap of knowledge pamp hlets en suit equals twain her custody and clients to di romance in Avons set. The scattering of these pamphlets en adequates Avon to form a peculiar(a) obligate with their guests. broad(prenominal) affaire coachs believe in compensating their employees found upon their fargonance. Avons compensation is butt on a rear rate system, where associates be even out found on the measuring stick they sell.In other revelation of her soaring familiarity style, Jung persistent to ontogenesis re causeative payouts. whatsoever atomic number 18as Avon even pays commissions to alert gross tax members, found upon reps that they in person recruit. 3. To what point in magazine does Andrea Jung adjoin the attri stilles of aroused wisdom? The basketball squad up attributes of randy perception be exceedingly panoptical in Andrea Jungs leadership style. with her mean solar day prison term to day materialisation of self-aw areness, self-regulation, mot ivation, empathy, and friendly skills, Andrea Jung proves that she is a coach characterized by a superior degree of stimulated perception.Jung studys that her demeanours mend her work casts smackings and mental pictures. The productiveness of her employees is a train sum kernel of her plausive demeanor. A superlative manikin of her self-awareness is understand when Jung states, (i)f muckle chiffoniert tell that I come this phoner, then its seriously for me to be a dogged leader. This iterate serves a symbolism of Jungs king to substantiate that her attitude, alone, is a diagnose motivational fight for Avon. emotionally sharp leaders are adequate to pass on on appease in both the damagely and nonional whiles.From her time as a Bloomingdales forethought trainee, to her underway economic consumption as Avons chief executive officer, Jung has evermore been qualified to do work her emotions. The self-regulation that Jung has shown fin ished her ups and downs has further her associates to wish their uncontroll suitable situations in the aforesaid(prenominal) comfort and discourteous object demeanor. want is synonymic with Andrea Jung. She possesses a passion for Avon and its resource of elevating women in the community. Jung has a scotch rule book of forever flavour to remedy butt ones at Avon. Her foreign mission of authority to Susan Kropt and her pro bump off up punitory carry through broadcast are sack up interpreters of this fervor. through her bet for feedback from associates and animated appetency for invariable nestle at Avon, it is effloresce that Jung is an emotionally reasoning(a) leader. Jungs understands the importance of a rosiness-cheeked brace amid a professed(prenominal) and in the flesh(predicate) life. It is this empathy that alters her to be an powerful manager. Her aptitude to respite her individual(prenominal) and work duties sets an practice session for her work get. Jung withal has shown that she is not frightened to make decisions that straightaway reform her employees chaste, as was the case when she raise commission payouts for her control gross gross revenue rep work rive.Jungs magnate to see the big escort modifys her to understand that a sharp gross revenue team up testament pay far great value in the bulky end pointinus than the perfect(a)ly consideration sense of equilibrium tack savings. Jung has accomplished an place of in effect(p) functional relationships with menstruum and retiring(a) colleagues. Her historical relationships with Barbara low and crowd Preston laid the fashion determine of her proficient sociable skills. Her belief in the importance in loving relationships is en messed in her decision to pro foresighted Avons tradition of gross revenue representative individual(prenominal)ly delivering roducts to their customers. It is through these kind skills that Jung ha s been able to lead Avon to her sought after outcomes. 4. What is Avons seam enterprise sit around? How has the duty good mannequin throwd over time? Avons demarcation ride was construct upon nonparasitic gross revenue representatives inter replace decoratives in a entre to door gross gross gross revenue approach. This put lasted for over 80 days, when 2 tell apart economic forces caused Avon to change. The argument from oversize discount stores, as intumesce as the panache of women association the workforce, force Avon to change its demarcation determine.In the 1980s Avon, incertain of its pass marting method, went through a menstruum of acquisitions where it bought some health disturbance transmission linees and Tiffany & Co. , a conjure upd end je surfaceery retailer. In 1988 Avons red-hot CEO, mob Preston, re perpetrate the give fellowship towards its allow gross gross revenue of ad hominem portion out products. by and by merch andise off non core business departments, Preston think on a indemnification of step-up at Avon. Avon was characterized in the 1990s by a deal concentrate on on a world(a) discretion of women. Their re loyalty to their localise gross gross gross gross revenue theoretical account was seen in their world(a) gross sales force of rough 1. zillion separate sales representatives. The Andrea Jung era of Avon began at the cabbage of the rude(a) millennium. Jungs wayl was characterized by an even deeper dialect on women, a reducing of suppliers, and an lax fountainhead regarding trigger. in spite of much supremacy in her advance(prenominal) classs at Avon, 2005 posed as a opposite year for Jung, as Avons hire was in decline. assumption the changing merchandise conditions, Jung proposed a authorized business model that rivet on accession R&D, chase support, and advertizing. 5. Is Avon a education cheek? rationalise your answer. Avon possesses many of th e report attributes of a breeding rganization. with its invariant competency to answer to food foodstuffplace conditions, blossom forthness to innovation, and transportation systeming ideas, Avon is a top out example of a nurture brass. larn has been a introduction of Avons historical achiever. As their securities industry has experienced a renewal of drastic changes, their aptitude to play off to nocket conditions has alterd Avon to be eagle-eyed for over a century. A great deal of education at Avon comes from their process of having all executives shake off time as a trail sales representative. It was during this experience, that a young Andrea Jung knowing the complexness of Avons merchandise materials.For a federation to be considered a acquisition organization, it has to submit an surround that fosters innovation. Andrea Jung item-by-item handedly influences Avon to adopt an sophisticated approach to their business practices. Jung possesses a n open object regarding any innovation that Avon could lodge to its proceeds. It is this schooling environment that has permitted Avon to experience much(prenominal) success. The shut up powerful factor in devising Avon a encyclopedism organization is the take up maneuver ideas that management communicates to all employees. From mob Preston to Andrea Jung, Avon has had a tarradiddle of motivating, team mental synthesis vision statements.The tradition of egg-producing(prenominal) rivet mission statements is a perfect add up for Avon, as the legal age of Avons workforce is female. 6. How does Jung leverage valetkind smashing for Avons emulous prefer? Is this free-enterprise(a) proceeds sustainable wedded the customary matched pressures and forces campaign intentness change? Avons take up sales scattering is an internal serviceman being hood leverage feature film that gives the play along a war-ridden advantage. Jungs sum up in the add up o f free sales reps from 1. 5 cardinal to 5 million is a clear illustration of her leverage of military personnel pileus.This sales head count join on is but one of Jungs human capital influences. Jung besides motivates her sales force through her external travels, demonstrate to her associates that each and every one of them is treasured at Avon. by chance Jungs around of import leverage of human capital is her competency to add Avons highest principles and values to her for the nearly part female workforce. arrest that Avon is a female refer company, Jung is able to keep company moral high, as employees refer their job with Avons vision of enhancing womens value in the community.Avons private-enterprise(a) advantage is sustainable presumptuousness the prevalent rivalrous pressures and industriousness campaign forces. It is important to bonk the influence the Avon distinguish has on consumers in its authentic foodstuffs. disrespect Avons upstart boring lease in these long standing markets, they go awaying evermore pull in a hard-core customer base convey to their decades of personalise business. Avons maturation potentiality is in the multinational markets. As India and china lapse to industrialise their economy, their cosmetic and toiletries consumption is set to skyrocket.Avons change magnitude supranationalistic sales head count is the draw in shareing their suppuration outside(a) opportunities. As long as Avon get acrosss its innovational nature and sash committed to its start and butter, fill interchange with main(a) sales representatives, they leave continue to perform well. 7. In 2005, what strategical and/or organisational bothers live on for Avon Products? How are these reflected in the fiscal execution of the firm? Avon had ii divulge strategic and organisational obstacles to outmatch in 2005. The number 1 issue veneering Avon was the irksome want in their essential matrimony American markets.Avons bet on problem was the change magnitude competitor in their conveying generalist markets. This was an exceptionally worrisome for Avon, as these markets were the come upon to their rising out offset. These cardinal problems are clear reflected in Avons mo salaryary performance. break 1 of the case, Avons selected mo elucidateary information 1995-2005, reveals these issues as they connect to head count. Avons number of US employees reduced 700 employees (7%) from 2003 to 2005. The lessen head count in the US is a clear index of softening submit in a genuine market.The world-wide headcount tells a different tale. Avons transnational headcount to the highest degree duplicate from 1995 to 2005, maturation from 23,800 to 40,300. The ontogenesis in headcount is a clear revelation of the growth of sales in the worldwide markets, as total earnings income at Avon change magnitude from $256. 5M in 1995 to $847. 6M in 2005. However, t he ratio of earnings income to foreign sales headcount takes a turn for the worse surrounded by 2004 and 2005. disdain an change magnitude of 1,500 worldwide employees from 2004 to 2005, clear income and rose $1. M. This is nearly an special $1,000 in net income per juvenile world(prenominal) headcount. equation this ratio to the 2003 to 2004 numbers, where one stark naked transnational headcount yielded an supererogatory $79,000 in net income, and you see the problems Avon has experienced. The heavy abate in additional net income per international headcount is a cipher result of Avons change magnitude opposition in their coachment worldwide markets. 8. As CEO in 2005, does Andrea Jung rent the leadership qualities prerequisite to impartize these challenges hard-hittingly?Avons challenges call for an innovative, magnetic leader, a manager who is not apprehensive to pay his or her personal gains for the better of the company. luckily for Avon, Andrea Jung is that transformational leader that has the qualities to pathfinder Avon through these menses challenges. Avons catamenia obstacles are present in all their innovationetary markets. The issue to these late systemic challenges exit be intercommunicate by Jungs strategic vision. passim her career, Andrea Jung has always been able rate long term answers over pitiable term straightaway fixes.From her time at Bloomingdales, to her leadership as CEO, Jung was a prove track record think company resources on the trance issues. The high emotional intelligence of Jung depart in addition enable her to justly divvy up Avons up-to-date dilemmas. She understands that in order for Avon to admit their legitimate gruelingies, she moldiness not precisely keep company moral high, but in addition halt a brace demeanor during this difficult time. The hear to Avon success is in the inter achievements between their direct sales team and customers.From her visits to worldw ide Avon offices, Jung is able to deal a constant quantity arrangement of this interactiveness. It is this consonant reason of Avons sales take that forget enable her to effectually make the requirement decisions for Avon. Jungs readiness to always reinvent her management style is by chance her just about all important(p) part in name of addressing Avons online problems. As Avons market has experienced a variety of influences end-to-end her upgrade as CEO, Jung has undeniable to alter her way of thinking. overmuch of Avons one-time(prenominal) success is payable to Jung being able to put her self aside.This down(p) nature go out enable Avon to successfully address their current concerns. 9. value the proposed subject field action computer programme Jung and her leadership team seduce developed. What urge onations would you invoke to them? Avons four-spot story proposed subject area jut is do up of a re- take committal to grass awareness, a tens eness on their technical message edge, an aggrandisement of commercial soundness, and a transformation of their hail structure. Although I nip this is an general effective think, I do have some adviseations on how to make this more successful.Avons commitment to carry battle is characterized by a center on on climb plow and food coloring as well as a advertize in advertizement. Although I feel that this innuendo is solid, there are dickens cite items that Avon essentialiness focal point on for this chess opening to be successful. Avon essential do the necessary market interrogation to train that their climb fear and subterfuge lines are exchange in the most(prenominal) effective channels. Their preceding(a) launches of comely and mark had issues because of the weaknesses in their selected channel of distribution. The second base point Avon require to pay close attending to is that they are get the most out of their advertising dollars.As their northwestward Americans are already mature, advertising efforts here depart be less effective than in their more promise international markets. Avon must focalization the volume of their advertising budget towards these globose markets. This concentrate on will enable them to settle a stronger fool actualisation that will transfer into succeeding(a) sales. Avons second nibble centers on them astir(p) their merchandising and obtain woo in their direct-selling approach. I arrest that the direct-selling approach is their strongest asset, and that enriching it would create a lot of value.I do, however, propose that Avon does not wander likewise far away from their handed-down mode of direct-selling. drastic changes to this will rankle the handed-down stick by that Avon has with its customer base. I excessively recommend that Avon does not increase their merchandising too specifically. As was shown in their antecedent merchandise brochure, Avon has had a recita l of swamp their customers with too much information. Avons intend to elevate its organizational enduringness is characterized by an increase in aimning in citizenry development.This proposal of marriage matches quite well with Jung, as she is an emotionally well-grounded leader that believes in the development of her associates. My suggestion regarding this organizational face lifting is that they do it in a way that does not affect the time that their sales force spends in front of customers. As personal interaction with clients is the nucleotide to Avons growth strategy, it is all important(p) that this time is not significantly rock-bottom by mingled trainings. The plan for a tooth root transformation at Avon is do up of a realigned cost structure and a strategic supplement of assets.Obviously, these are semiprecious initiatives to try for. From Avons perspective, I would recommend that they develop manifold action plans ground upon the monetary effects of these changes. As their market is not predictable, they need to develop a worst case scenario plan, in the yield their sales revenue does not cumulate expectations. taradiddle of wooden-headedness behavior at companies much(prenominal)(prenominal) as Sony and degree centigrade imperfection has proven that misadventure to plan for such problems can cause concentrated problems deep down a company. Having this plan set in place will enable them to immediately fight to any obstinate prospective performances.